top of page
Girl Lying Down

Privacy Policy

Smiling child with doctor

Our Privacy Policy

At BCP Hub, your privacy matters to us. This policy explains how we collect, use, store, and protect your personal information when you engage with our services or visit our premises at BCP Hub – 1B/22 John St, Warners Bay NSW 2282.

Our policy

1. What we collect

We may collect personal information including but not limited to:

  • Your name, phone number, email address

  • Health-related information relevant to services or programs provided by the Hub

  • Payment or billing information (where applicable)

  • Any other details you provide to us during consultations, bookings, or communications

​

Please note: Each independent practitioner operating from the BCP Hub is responsible for managing their own client information in line with their individual privacy policies and legal obligations. The best port of call for enquiries about how your personal information is collected, stored, or used by a specific provider is to contact the practitioner directly.

2. How we collect your information

We collect information through:

  • Direct interactions (e.g. booking forms, emails, phone calls, in-person conversations)

  • Online forms or event registrations

  • Workshop participation

  • Submissions of Expressions of Interest (EOIs)

3. Why we collect your information

We collect personal information in order to:

  • Provide or coordinate services delivered at or through the BCP Hub

  • Communicate with you regarding appointments, programs, and events

  • Improve our services and community offerings

  • Meet regulatory or professional requirements

  • Respond to enquiries and support your wellbeing journey

4. How we store and protect your information

Your information is stored securely and accessed only by authorized staff or practitioners who need it to provide services. We take reasonable steps to protect your information from misuse, interference, loss, or unauthorized access.

  • Digital records may be stored on secure, password-protected systems. Physical documents are stored securely within the BCP Hub premises.

  • Each independent practitioner is also responsible for maintaining the privacy and security of their client records according to applicable privacy laws and regulations.

5. Sharing your information

We do not sell or rent your personal information. Your information may be shared with:

  • Independent practitioners within the BCP Hub (with your consent or where relevant to your care)

  • Third-party service providers (e.g. booking platforms or email providers) only as necessary to deliver services

  • Regulatory or legal bodies if required by law

6. Accessing and updating your information

You have the right to access, correct, or request the deletion of your personal information.

  • To do so, please contact us at hello@bcphub.com.au or call 0493 192 539.

  • For information collected by an individual practitioner, please contact them directly as they maintain their own client records.

7. Third-Party Services and links

Our website or communications may contain links to other websites.

  • We are not responsible for the privacy practices of third-party sites. We encourage you to read their privacy policies.

8. Changes to this policy

We may update this policy occasionally to reflect changes in our practices or legal obligations.

  • The latest version will always be available on our website or by request.

9. Contact us

If you have any questions or concerns about this policy or how your information is handled, please contact:

​

BCP Hub
hello@bcphub.com.au
0493 192 539

bottom of page